Solutions · Customer Health

Customer Health & Churn Risk Monitoring

After closed-won, the same AI pipeline keeps running on CSM calls — feeding a health score with churn risk and risk reasons on the same record sales built, so churn shows up as a trend instead of a surprise.

Closing the onboarding cliff

Most teams hand a customer from sales to CSM with a contract and a Slack message. RIO hands over the full record instead — every call, every pain point, every commitment sales made — so CSM starts informed, not blind.

What feeds the health score

Sentiment and risk signals from every CSM call, scored the same way sales calls are.
Risk reasons attached to the score — not just a number, but why it moved.
Pain points and competitor mentions carried over from the original sales calls.
Expansion signals, surfaced the same way churn risk is.

Customer 360: the trajectory, not a snapshot

Customer 360 shows the health trajectory over time on one timeline — first call through renewal — so a declining trend is visible weeks before a renewal conversation, not discovered during one.

Catch churn as a trend, not a surprise

See how RIO tracks customer health on the same record sales built.